Privacy Policy

Effective Date: January 1, 2024

1. Introduction

iSpeax, Inc. ("iSpeax," "we," "us," or "our") operates the website located at www.ispeaxtherapy.com (the "Website") and provides a range of professional, educational, clinical, and digital services.

This Privacy Policy describes how iSpeax, Inc. collects, uses, discloses, stores, and safeguards personal information, including information related to children and health-related information, obtained through the Website and through services provided by iSpeax, Inc. This Privacy Policy is designed to comply with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), where applicable.

By accessing or using the Website, registering for services, or otherwise interacting with iSpeax, Inc., you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

2. Scope of Services

iSpeax, Inc. provides a variety of services, which may include, but are not limited to:

• Speech-language therapy services (in-person and telehealth)
• Clinical evaluations, assessments, and progress monitoring
• Educational classes, workshops, and group programs
• Parent education, training, and consultation services
• Digital, downloadable, subscription-based, or physical educational resources and materials
• Informational, instructional, and educational content provided through the Website

Services may evolve over time, and iSpeax, Inc. may introduce additional offerings consistent with its mission and business operations. Certain services involve the collection of health-related information and are subject to enhanced privacy protections under applicable law.

3. Information We Collect

A. Information You Provide Voluntarily

We may collect personal information that you voluntarily provide, including:

• Parent or legal guardian name, email address, phone number, and contact details
• Child’s name, date of birth or age, and general developmental or educational concerns
• Registration and enrollment information for services, classes, workshops, or programs
• Intake forms, questionnaires, consent forms, and service-related documentation
• Billing, payment, and purchase information
• Communications submitted via contact forms, email, phone calls, text messages, or other communication methods

B. Health Information (Protected Health Information)

When you engage in clinical therapy or evaluation services, iSpeax, Inc. may collect information related to speech, language, learning, or developmental needs that is necessary for assessment, treatment, documentation, and care coordination. Certain information may constitute Protected Health Information (PHI) as defined by HIPAA.

PHI is collected, used, maintained, and disclosed only as permitted or required by HIPAA and applicable state laws.

C. Automatically Collected Information

When you visit the Website, we may automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address
• Browser type, operating system, and device identifiers
• Pages viewed, links clicked, and time spent on the Website
• Referring URLs
• Cookies, pixels, and similar tracking technologies

This information is used for website operation, analytics, performance optimization, and security monitoring.

4. How We Use Information

We use collected information for legitimate business and professional purposes, including to:

• Provide, administer, and manage clinical, educational, and digital services
• Schedule appointments and communicate with parents or legal guardians
• Deliver therapy, educational programs, workshops, and purchased resources
• Process registrations, payments, and transactions
• Maintain clinical, administrative, educational, and financial records
• Comply with professional standards, licensing requirements, and legal obligations
• Improve the quality, effectiveness, and accessibility of our services and Website
• Protect the safety, rights, and property of clients, families, staff, and iSpeax, Inc.

We do not sell personal information or Protected Health Information.

5. HIPAA Compliance & Health Information Protections

To the extent applicable, iSpeax, Inc. complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.

Protected Health Information is:

• Accessed only by authorized personnel with a legitimate professional or operational need
• Used and disclosed solely for treatment, payment, healthcare operations, or as otherwise permitted or required by law
• Maintained using appropriate administrative, technical, and physical safeguards designed to protect confidentiality, integrity, and availability

Where required, clients will be provided with a separate Notice of Privacy Practices (NPP) describing HIPAA-specific rights and disclosures.

6. Disclosure of Information

We may disclose personal information and, where applicable, PHI as permitted or required by applicable law, including:

• To licensed clinicians, instructors, staff members, or contractors involved in providing services
• To third-party service providers that support scheduling, communication, payment processing, content delivery, analytics, or secure data storage. Where such providers create, receive, maintain, or transmit Protected Health Information (PHI) on behalf of iSpeax, Inc., they are required to be HIPAA-compliant Business Associates and, where required by law, a valid Business Associate Agreement (BAA) or equivalent contractual agreement is in place. Disclosure of non-PHI personal information is subject to applicable federal and state privacy laws and contractual confidentiality obligations, but does not require a BAA.
• To comply with subpoenas, court orders, regulatory inquiries, or other legal processes
• To protect the rights, safety, or property of clients, families, staff, iSpeax, Inc., or the public

7. Children’s Privacy

iSpeax, Inc. provides services primarily for children. Personal information regarding minors is collected only from parents or legal guardians, or with their explicit consent, and solely for legitimate service-related purposes.

We do not knowingly collect personal information directly from children without appropriate parental or legal authorization. Parents or legal guardians may request access to, correction of, or deletion of their child’s information, subject to applicable legal and record-retention requirements.

8. Cookies and Website Technologies

The Website uses cookies and similar technologies to support core functionality, analyze usage trends, enhance user experience, and maintain security. You may control or disable cookies through your browser settings; however, disabling cookies may limit certain Website features.

9. Data Security

iSpeax, Inc. employs reasonable and appropriate administrative, technical, and physical safeguards to protect personal information and PHI against unauthorized access, disclosure, alteration, or destruction. While no data system can be guaranteed to be completely secure, we regularly review and update our security practices to mitigate risk.

10. Data Retention

Retention periods vary based on the type of information collected, the nature of the services provided, and applicable federal and state laws, including laws governing records related to minors.

Without limiting the foregoing:

• Clinical records and Protected Health Information (PHI): Retained for the period required by applicable federal law, state law, professional licensing standards, and payer or insurance requirements. For records relating to minors, this typically includes retention until the child reaches the age of majority plus an additional period required by law.
• Non-PHI personal information: Retained for as long as reasonably necessary to fulfill the purposes for which it was collected, including service administration, accounting, tax, contractual, and dispute-resolution obligations, unless a longer retention period is required or permitted by law.
• Website and technical data: Retained for a limited period consistent with operational, security, analytics, and legal needs.

When information is no longer required for these purposes, it is securely deleted, destroyed, or de-identified in accordance with applicable law and industry best practices.

11. Your Privacy Rights

Depending on applicable federal and state laws, you may have the right to:

• Request access to personal information we maintain about you or your child
• Request correction of inaccurate or incomplete information
• Request restrictions on certain uses or disclosures where permitted by law
• Request deletion of certain information, subject to legal and clinical record-retention requirements

Requests may be submitted using the contact information below.

12. Third-Party Links

The Website may include links to third-party websites or services. iSpeax, Inc. is not responsible for the privacy practices, policies, or content of third-party websites.

13. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Information

iSpeax, Inc.
Website: https://www.ispeaxtherapy.com
Email: info@ispeax.com
Best Practice Notice: iSpeax Therapy is the name of a website and service offering operated by iSpeax, Inc.

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